Your learning adventure

Learn what it takes to deliver first class customer service in today’s fast paced work place.

Your apprenticeship will:

  • Develop your knowledge in the key principles of delivering customer service.
  • Give you the interpersonal skills to deliver the best results for your customers and your organisation.
  • Grow your confidence in team working, developing yourself and resolving conflict.

Networking with colleagues and customers across organisations, you will demonstrate your skills in a showcase of your learning in an end point assessment to complete your course.

Learners that have completed the Customer Service Practitioner apprenticeship have progressed on to successful careers spanning a diverse range of organisations.

  • Our work-based apprenticeships
    • Help you work at the commercial speed employers expect.
    • Increase your confidence working in a team and in the workplace.
    • Give you the skills and knowledge to become a fully competent member of staff.
    • Provide you with essential employability skills to give you the best start in your working life.
  • Entry Requirements
    • To apply for this apprenticeship you will need to be of school leaver age.
    • As part of this apprenticeship, maths and English will be developed up to a Level 2 functional skills standard if you haven’t already achieved a GCSE grade 4-9, A*-C or a Level 2 Functional Skills qualification in these areas.

    If you are still in full-time education; school, college, university, on another apprenticeship, or just unsure of your suitability just contact our friendly team to discu

  • Teaching, learning and assessment

    Throughout your journey, you will learn the core apprenticeship components, taking part in monthly sessions with your Trainer-Coach, accessing different learning systems and spending time learning and enhancing skills, knowledge and behaviours whilst at work. If required you will also be supported to develop your maths and English, in preparation for your functional skills qualifications. You will then be assessed by a final end point assessment (EPA) for your overall apprenticeship.

    Every four months you will practice your tests and assessments in preparation for EPA. Your EPA consists of a knowledge test, observation at work and a professional discussion. These are all designed to prove competence in the workplace and you are fully supported in your preparation for this.

    All our Business Trainer-Coaches are experts in this industry and will be on hand to support you throughout your apprenticeship. They will check your knowledge and understanding through a variety of methods including assignments, workbooks, tailored resources, and observations before agreeing with you and your employer that you are ready to take your final end point assessment.

  • What you will learn

    The knowledge of:

    • Understanding your customers
    • Understanding your organisation
    • Legislation and regulation
    • Customer service systems and resources
    • Your products and services


    The skills to:

    • Engage positively with your customers
    • Effectively communicate with your customers
    • Use your influence to achieve positive outcomes
    • Deal with conflict and challenge
    • Plan and organise your work


    Positive behaviours in:

    • Developing yourself
    • Being open to feedback
    • Team work
    • Equality
    • Presentation