The role of a customer service practitioner is to deliver high-quality products and services to their organisation’s customers.
This apprenticeship includes:
Dealing with orders and payments.
Offering advice and help.
Finding solutions to problems.
You may be the first point of contact and you may end up in any sector or organisation type. Your actions will directly influence the customer’s experience and satisfaction with your organisation. You’ll be trained to demonstrate excellent customer service skills and behaviours as well as product or service knowledge. You’ll provide the service in line with your organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
To apply for this apprenticeship you will need to be of school leaver age and no longer in full-time education (including School, College, University or on another Apprenticeship). There is no upper age limit, however, if you are aged above 20 years old you must have been within your current role no longer than 12 months.
If you would like to discuss this apprenticeship, or you are unsure if this is right for you – just contactour friendly team to discuss.
Maths and English will be included in the delivery of the programme; unless you have achieved Grade A-C or 4-9 at GCSE level, or a Level 2 Functional Skills qualification.
For the Level 2 Equine Groom Apprenticeship, level 1 English and maths will be needed to achieve this and all apprentices will take the test for level 2 English and maths prior to completion of their Apprenticeship.
Teaching and support for maths and English will be given in the workplace and contextualised to the working environment.