The Apprenticeship duration is a minimum of 12 months.
The role of a customer service practitioner is to deliver high quality products and services to their organisation’s customers.
Your core responsibility will be to provide high quality customer service from the workplace, online, or directly at the customer’s locality.
The role includes:
Dealing with orders and payments.
Offering advice and help.
Finding solutions to problems.
You may be the first point of contact and you may end up in any sector or organisation type. Your actions will directly influence the customer’s experience and satisfaction with your organisation. You’ll be trained to demonstrate excellent customer service skills and behaviours as well as product or service knowledge. You’ll provide the service in line with your organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
A work-based apprenticeship will:
Help you work at the commercial speed employers expect.
Increase your confidence working in a team and in the workplace.
Give you the skills and knowledge to become a competent member of staff.
Give you a reference for your CV.
Provide you with essential employability skills to give you the best start in your working life.
To access the Government funding to become an apprentice you will need to:
Have been an EU resident for a minimum of 3 years.
Not be in full-time education.
You will be a full time, employed member of staff
You will need to have a contract of employment with your employer
You can be paid the minimum of £3.90 per hour (The National Minimum Apprenticeship Wage will rise on the 1st April 2020 to £4.15), unless you are aged 19 or over and completed the first year of your apprenticeship.