The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support. You are often an escalation point for complicated or ongoing customer problems. You will be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical requests including:
Dealing with customer complaints.
Sharing knowledge, advice and help.
Anaylise data to influence change.
Finding solutions to problems.
You may be the first point of contact and you may end up in any sector or organisation type. Your actions will directly influence the customer’s experience and satisfaction with your organisation. You’ll be trained to demonstrate excellent customer service skills and behaviours as well as product or service knowledge. You’ll provide the service in line with your organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
To apply for this apprenticeship you will need to be of school leaver age and no longer in full-time education (including School, College, University or on another Apprenticeship). There is no upper age limit, however, if you are aged above 20 years old you must have been within your current role no longer than 12 months.
If you would like to discuss this apprenticeship, or you are unsure if this is right for you – just contactour friendly team to discuss.