The Apprenticeship duration is a minimum of 15 months.
The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support. You are often an escalation point for complicated or ongoing customer problems. You will be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical requests including:
Dealing with customer complaints.
Sharing knowledge, advice and help.
Anaylise data to influence change.
Finding solutions to problems.
You may be the first point of contact and you may end up in any sector or organisation type. Your actions will directly influence the customer’s experience and satisfaction with your organisation. You’ll be trained to demonstrate excellent customer service skills and behaviours as well as product or service knowledge. You’ll provide the service in line with your organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
A work-based apprenticeship will:
Help you work at the commercial speed employers expect.
Increase your confidence working in a team and in the workplace.
Give you the skills and knowledge to become a competent member of staff.
Give you a reference for your CV.
Provide you with essential employability skills to give you the best start in your working life.
To access the Government funding to become an apprentice you will need to:
Have been an EU resident for a minimum of 3 years.
Not be in full-time education.
You will be a full time, employed member of staff
You will need to have a contract of employment with your employer
You can be paid the minimum of £3.90 per hour (The National Minimum Apprenticeship Wage will rise on the 1st April 2020 to £4.15), unless you are aged 19 or over and completed the first year of your apprenticeship.