Operations/ Departmental Manager Apprenticeship Level 5

Apprenticeship duration will be up to 2 and half years. 

An Operations or Departmental Manager is someone who manages teams or projects, to achieve operational or departmental goals and objectives.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

The role is likely to include:

  • Creating and delivering operational plans.
  • Managing projects.
  • Leading and managing teams.
  • Implementing change.
  • Financial and resource management.
  • Talent management.
  • Coaching and mentoring.

Roles may include:

Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

A Management Apprenticeship will:

  • Help you work at the commercial speed employers expect.
  • Increase your confidence in leading a team and making management decisions.
  • Give you the skills and knowledge to become an exceptional manager.
  • Give you an industry recognised qualification.
  • Maths and English

    Maths and English will be included in the delivery of the programme; unless you have achieved Grade A-C at GCSE level or a Level 2 Functional Skills qualification.

    You will have to complete your Functional Skills at Level 2 to achieve the full qualification. Teaching and support for Maths and English will be given in the workplace and contextualised to the working environment.

  • Eligibility


    To access the Government funding to become an apprentice you will need to:

    • Be any age.
    • Have been an EU resident for a minimum of 3 years.
    • Not be in education or completing another Management qualification.
    • Not to have completed a Management Level Degree



    • You will be a full time, employed member of staff
    • You will need to have a contract of employment with your employer
  • Teaching, learning and assessment

    During the Apprenticeship 

    You will be given access to a dedicated e-portfolio system called E-Track to help manage your training programme.

    E-Track allows you to upload your work to your Assessor and get feedback in-between visits; it also shows your progression through the apprenticeship.

    You will learn by completing some of the following elements:

    • One-to-one teaching, learning and assessment.
    • Workshops.
    • Online virtual learning.
    • Online interactive resource suite.


    At the end of the Apprenticeship

    We’ll prepare you for the end-point assessment for which you’ll need to complete a test of knowledge with scenario questions, a competency-based interview, an assessment of portfolio evidence, a presentation of a work-based project with Q&A and a professional discussion relating to CPD activity.

  • Career progression

    At the end of your apprenticeship you can choose to register as a member with the Chartered Management Institute, and/or, the Institute of Leadership & Management.

    A career in business is filled with opportunities to move up the ladder and across disciplines.