The next step in your learning adventure

Uncover the skills and knowledge that power inspirational leaders in outstanding organisations.

Your apprenticeship will:

  • Guide you through the key principles of emotional intelligence, delivering organisational strategy and developing others..
  • Grow the skills you need to develop inspire your team, run projects  and make the right decisions.
  • Develop yourself to be an inclusive, agile and resilient leader.

You will apply your learning in real-life situations in your organisation during your apprenticeship and demonstrate your skills and knowledge in a presentation to the ILM in an end point assessment to complete your course.

Learners that have completed the Operations or Departmental Manager apprenticeship have progressed on to successful careers and further learning in a diverse range of organisations.

  • This work based apprenticeship
    • Helps you work at the commercial speed employers expect.
    • Increases your confidence in leading a team and making management decisions.
    • Gives you the skills and knowledge to become an exceptional manager.
    • Gives you an industry recognised qualification.
  • Entry Requirements
    • To apply for this apprenticeship you will need to be of school leaver age.
    • As part of this apprenticeship, you will be supported to undertake maths and English Level 2 functional skills qualifications if you haven’t already achieved a GCSE grade 4-9, A*-C or a Level 2 Functional Skills qualification in these areas.

    If you are still in full-time education; school, college, university, on another apprenticeship, or just unsure of your suitability just contact our friendly team to discuss.

  • Teaching, learning and assessment

    Throughout your journey, you will learn the core apprenticeship components, taking part in monthly sessions with your Trainer-Coach, accessing different learning systems and spending time learning and enhancing skills, knowledge and behaviours whilst at work. If required you will also be supported to develop your maths and English, in preparation for your functional skills qualifications. You will then be assessed by a final end point assessment (EPA) for your overall apprenticeship.

    Every four months you will practice your tests and assessments in preparation for EPA. Your EPA consists of a knowledge test, observation at work and a professional discussion. These are all designed to prove competence in the workplace and you are fully supported in your preparation for this.

    All our Business Trainer-Coaches are experts in this industry and will be on hand to support you throughout your apprenticeship. They will check your knowledge and understanding through a variety of methods including assignments, workbooks, tailored resources, and observations before agreeing with you and your employer that you are ready to take your final end point assessment.

  • What you will learn

    The knowledge of:

    • Leading people
    • Operational management
    • Finance
    • Building effective relationships


    The skills to:

    • Communicate vision and strategy
    • Manage a project
    • Build trust and negotiate
    • Develop high performing teams
    • Make effective decisions


    Positive behaviours in:

    • Taking responsibility
    • Inclusivity
    • Agility
    • Professionalism